Service Provider: Portutel, LDA (NIPC: 516091794), Avenida 5 de Outubro, 124-7.º Andar, 1050-061 Lisbon, Portugal.
Billing I
nfrastructure: Payments are processed via Direct Carrier Billing (DCB) through the Qanawat Digital Service Platform (Qanawat Saudi LLC).
Who Charges the Customer: Charges will appear directly on your mobile operator bill (e.g., STC, Etisalat, Du).
Authorized Marketing Agency: Managed by Digital Essence (Essence Adverts), Cairo, Egypt.
Governing Jurisdiction: These terms and services are governed by the laws of UAE
This service is owned and operated by Portutel, LDA, a Private Limited Company registered in Portugal[cite: 12, 34].
NIPC (Registration Number): 516091794[cite: 12, 605].
Registered Address: Avenida 5 de Outubro, 124-7.º Andar, 1050-061 Lisboa, Portugal[cite: 12, 35, 647].
Governing Jurisdiction: This service is governed by the laws of the Dubai International Financial Centre (DIFC), UAE[cite: 416, 418].
Authorized Marketing Agency: Promoted and managed by Digital Essence (Essence Adverts), Maadi, Cairo, Egypt. Digital Essence is solely responsible for the content and management of these advertisements[cite: 1032].
Subscriptions are processed via Direct Carrier Billing (DCB) through the Qanawat Digital Service Platform[cite: 19, 41].
Billing Entity: Qanawat Saudi LLC (P.O. Box 1223, Riyadh 11431, Saudi Arabia)[cite: 9, 10].
Payment Processor: Charges will appear directly on your mobile network operator bill[cite: 19, 63].
Service Provider: Portutel, LDA Registration Number (NIPC): 516091794 VAT / Tax ID: PT516091794 Registered Address: Rua Ivens, Edifício D. Mécia 2º andar, Sala I e J, 9000-046 Funchal, Portugal Registration Authority: Registo Nacional de Pessoas Coletivas (RNPC), Portugal Authorized Marketing Agency: > This service is promoted and managed by Digital Essence (Essence Adverts), a Google Premier Partner agency, under a formal Marketing & Advertising Authorization Agreement with the Service Provider. Agency Address: 7, Al Hadaek st., Thaknat Al Maadi district -Maadi, Cairo, Egypt
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Refund Eligibility
Eligibility: Refunds are typically granted if the service was not delivered as promised or if a technical error occurred.
Standard Rule: As this is a digital subscription service, fees already charged for the current billing period (daily/monthly) are generally non-refundable once content has been accessed.
Exception: For unauthorized charges or fraud, users must report the issue within 15 days to initiate a review.
Processing Timeline
Cancellation: Requests are processed immediately; ads and billing will stop within 24 hours.
Refunds: Once approved, refunds are typically processed back to the original payment method (mobile bill credit) within 4 to 12 weeks, depending on the mobile operator's billing cycle.
4. Governing Jurisdiction
Legal Jurisdiction: These terms and any service disputes are governed by the laws of Egypt
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